IVR Systems

What's IVR ?

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

IVR allows customers to interact with your company’s host system via a telephone keypad, after which they can service their own inquiries by following the pre-recorded dialogue.

Can I make a test call ?

Sure you can test our simple IVR system by calling number +2 0127 775 6954

Why IVR ?

These some reasons to use IVR for you business:

  • Allow you to automate customer support: Your customers can help themselves.
  • Reduce transfer errors: IVRs transfer calls to the correct department, without fail.
  • Improve your professionalism of your company.
  • Increase company efficiency: Agents will be less likely to place calls on hold.
  • Improve customer satisfaction: Quick and easy for your callers to do business with you.
  • Availabe 24/7: No human agent will set the whole day to respond to caller !
  • Reduce costs: IVR allows customers to access information without having to interact with an agent. Fewer agents means lower staff costs

IVR Applications

  • Voicemail system.
  • Automatic attendant to transfer and direct incoming phone calls.
  • Caller ID display and log.
  • Linking caller inputs to a database.
  • Remote computer control (e.g., restarting server by phone).
  • Remote FAX sending (this will require additional software/hardware).
  • Customer account self-check.

One important feature that we can install your IVR on land line or mobile line or both, so you caustomer can reach you easier.

Request IVR System quotation ...

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